Frequently Asked Questions
Everything you need to know about your luxury writing instruments.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Do A.T. Cross pens come with a warranty?
Yes, all Cross writing instruments are backed by a Lifetime Mechanical Warranty, ensuring your pen remains a reliable companion for years to come.
How do I find the correct refill for my pen?
You can identify the correct refill by checking the model of your pen or removing the existing refill to match the size and type (ballpoint, rollerball, or fountain pen) on our Refills page.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that personalized or engraved pens are non-returnable.
Can I have my pen custom engraved?
Absolutely. We offer professional engraving services on select models to help you create a personalized gift or a unique professional tool.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.